The Offsite Ann couldn’t believe what she was hearing from her team. “We talk about this ALL the time!” she said, frustrated. “We need to increase revenue to $87M for our line of business. It’s not that hard.” She couldn’t Read more…
The Power of Verifying Clarity of Intent Most leadership teams we work with are surprised to find that their employees don’t remember the strategy. That’s usually because they are missing some critical tools to support effective strategy articulation, but it Read more…
Something special happens when you find people who have the same mission, the same heart and mindset, and the same approach toward teaching and learning together. What do you do but join forces? We are all eager to change our Read more…
This is a guest post by Rosemary Astra-Blossom, an amazing woman I’ve worked with on several recent workshops and events. When she asked for guidance on how to process the results of the interviews, and I responded with “It’s hard Read more…
A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and “connecting.” Read more…
Empathy interviews are critical for gathering the context and perspectives ahead of an important facilitation event, as well as just simply connecting with the people you’ll be helping. Getting ready for performing the empathy interviews for a workshop is fairly Read more…
Surrounded by the Selkirk Mountains in the Idaho Panhandle, I recently had the great honor to help an executive team shape the path of peaks and milestones that will lead their company to their ambitious goals for success in five Read more…
The Elephant connects to several aspects of our work and mission. We share how elephants represent our “why”
The hardest part of preparing for an Empathy Interview is figuring out which questions you need to ask. There’s no canned set of right or wrong questions to use, because each workshop’s outcome and the current state of the group Read more…