Are you ready for the new year? The new decade? What did you do to get ready for 2020? This is the perfect season to reflect on 2019, and to set your intent (not just your budget) for your organization for the year. In this short blog series, we’d like Read more…
Something special happens when you find people who have the same mission, the same heart and mindset, and the same approach toward teaching and learning together. What do you do but join forces? We are all eager to change our clients’ lives for the better, and eager to learn and Read more…
This is a guest post by Rosemary Astra-Blossom, an amazing woman I’ve worked with on several recent workshops and events. When she asked for guidance on how to process the results of the interviews, and I responded with “It’s hard to describe, I’ll have to show you” and then walked Read more…
A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and “connecting.” As all good engineers would do, my next effort was Read more…
Empathy interviews are critical for gathering the context and perspectives ahead of an important facilitation event, as well as just simply connecting with the people you’ll be helping. Getting ready for performing the empathy interviews for a workshop is fairly straight-forward, but there are a few questions to answer before Read more…
The Elephant connects to several aspects of our work and mission. We share how elephants represent our “why”
The hardest part of preparing for an Empathy Interview is figuring out which questions you need to ask. There’s no canned set of right or wrong questions to use, because each workshop’s outcome and the current state of the group participating directly influences the nature of the questions. When a Read more…